Refund policy

We want you to pay only for a service that actually helped you. Here are the rules: simple, with no hidden conditions.

Full refund within 14 days

You can request a full refund of an access within 14 days of purchase if:

• you have not downloaded any resume as a PDF since the purchase;
• or a technical problem on our side prevented you from downloading a correct PDF, and we couldn’t fix it within a reasonable time;
• or you were charged twice for the same purchase.

How to request a refund

Write to [email protected] from the email address of your CVZeno account, stating the date of purchase. We reply within 2 business days. The refund is made through Stripe to the card used for payment; depending on your bank, it appears on your account within 5 to 10 business days. The corresponding access is deactivated when the refund is issued.

Canceling your subscription

Our subscriptions (€4.90 per month or €19 per year, or the same amounts in US dollars outside Europe) have no commitment. You can cancel at any time, in one click, from “My account”: no further charge is made and access stays open until the end of the period already paid. The 14-day window above applies to every charge, including renewals.

Non-refundable cases

After 14 days, or if one or more PDFs were downloaded without a technical problem, the access is not refundable, as the service has been fully provided. These rules add to the rights the law gives you and do not limit them.